Leaders in Housing: Dalia K of Unified Residential Management

In Episode 2 of Leaders in Housing, we sit down with Dalia K, VP at Unified Residential Management, to discuss how multifamily AI is reshaping property operations. From tech adoption to frontline execution, this conversation breaks down what actually works when teams try to integrate AI into their day-to-day workflows.

Episode Overview

This conversation goes beyond theory and into the realities of multifamily AI, property operations, and organizational readiness. Dalia shares what it takes to roll out technology that truly supports onsite teams, where implementation fails, and how leaders can define success metrics that reflect real operational impact, not just feature adoption.

Key Topics Covered

• How to roll out AI in multifamily without adding work to site teams

• What “no training manual” technology looks like in real property operations

• How to define success metrics that measure true adoption and business impact

• How to assess PropTech solutions and say “no” to tools that cannot scale

• Why leadership alignment is essential for sustaining operational transformation

• What frontline teams actually need to make AI work in day-to-day execution

About the Guest

Dalia K
Vice President, Unified Residential Management

Dalia oversees core operational functions including marketing, IT, training, technology stack decisions, and property operations across Unified Residential’s portfolio. With a uniquely hands-on leadership style, she bridges the gap between innovation and execution, ensuring that technology, teams, and workflows are aligned to deliver measurable operational results.

About the Series – Leaders in Housing

Leaders in Housing is a video interview series on by SurfaceAI, featuring operators, asset managers, and technology leaders who are reshaping the future of multifamily operations. Each episode brings forward real conversations. Not theory on what’s working, what isn’t, and how leaders are driving performance across their portfolios with AI and automation.