Leaders in Housing: Steve Boyack of JVM Realty

In Episode 1 of Leaders in Housing, Steve Boyack, COO at JVM Realty, joins SurfaceAI’s Wes Carrell to talk about the realities of driving operational performance across large multifamily portfolios. From team alignment to AI adoption, this episode explores what actually moves the needle in property operations today.

Episode Overview

This conversation dives into the operational pressures facing multifamily operators today and how leaders can create resilient, accountable organizations. Steve breaks down the interplay between team culture, technology adoption, and financial performance, and how AI fits into a modern operational strategy.

Key Topics Covered

• How JVM drives efficiency and accountability across teams

• Why resilience, not prediction, is key to managing operational and market risk

• How AI agents reduce errors, improve visibility, and accelerate decision-making

• What effective leadership looks like when stabilizing operations

• How to maintain investor confidence in a high-cost, high-pressure environment

About the Guest

Steve Boyack
Chief Operating Officer, JVM Realty

Steve oversees JVM’s property operations, organizational structure, and performance strategy across its multifamily portfolio. With decades of leadership experience, he brings an operator’s clarity to how teams execute, how decisions get made, and how technology supports (or hinders) performance in the real world.

About the Series – Leaders in Housing

Leaders in Housing is a video series by SurfaceAI, featuring multifamily operators, asset managers, and technology leaders shaping the future of property operations. Each episode shares real, unfiltered conversations about the tools, systems, and decisions driving performance across today’s portfolios.